Client Relations Does Not Need to be a 4-Letter Word

Friday, December 14, 2012

Client Relations Does Not Need to be a 4-Letter Word

If you have worked in the professional world for any length of time you will encounter client/vendor relations at some level. Working with clients or vendors is usually enjoyable, but when an order does not go smoothly it can be uncomfortable.

It is inevitable you will experience this at one point. The important thing to remember is every time you speak with a client, whether on good terms or shaky ground, it is an opportunity to reinforce your company’s values and the client as a person and vital part of your work.

Here are tips for when your client and vendor relations gets difficult to bear:

  • Stay calm and keep your emotions in check.
  • Determine the best way to communicate (phone, email or in person), and base this on the nature of the pending conversation and the client’s personality.
  • Listen First – Respond Second. This gives you time to think through the situation and respond appropriately.
  • Clarify the need/problem to avoid misunderstanding.
  • Discuss expectations surrounding the need/problem and each of your roles in it.
  • Take the time to educate if they do not understand something.
  • Take ownership and apologize for anything your company did or didn’t do.
  • Save your communications to track what was said or promised (emails, voice recordings, messages, etc.).
  • Encourage the client and always thank them for their time.

About Matcha Design

Matcha Design is a full-service creative B2B agency with decades of experience executing its client’s visions. The award-winning company specializes in web design, logo design, branding, marketing campaign, print, UX/UI, video production, commercial photography, advertising, and more. Matcha Design upholds the highest personal standards for excellence and can see things from a unique perspective due to its multicultural background.  The company consistently delivers custom, high-quality, innovative solutions to its clients using technical savvy and endless creativity. For more information, visit

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